Review: PayPal Prepaid Debit Card Part 2 – Adding Funds

Summary:

Adding Money Should Be Easy Right? Adding it from my PayPal account is even better. This is why I purchased one of the PayPal cards and that’s what it says in the PayPal-prepaid website.But it’s not easy – or instant.

Add Money

Easy to Add Money…Let’s see how easy. (Image: PayPal-Prepaid.com)

 

The PayPal Prepaid website (not PayPal.com) says I can transfer money instantly from my PayPal Account to the PayPal Prepaid Card!  As I describe in Part 1, this is exactly what I need. But notice the superscript 2 note on the Transfer Money image above?  Here’s what Note 2 says:

Money transfers may only be made in the name of a valid PayPal Prepaid Cardholder and your PayPal Prepaid Card must be activated and linked with your PayPal Account at paypal.com. [check and check] Only one (1) PayPal Prepaid MasterCard may be linked to one (1) PayPal Account. [check] If a member of your household has another PayPal Prepaid MasterCard, another PayPal Account in that person’s name is needed. Transfers from the PayPal Account to the PayPal Prepaid Card are limited to the amount of funds available in your PayPal Account and may not exceed $300 a day/$2,000 per rolling 30 days. Overdrafts are not available. Money cannot be moved directly from individual funding sources like credit or debit cards, bank accounts, etc., attached to the PayPal Account to the PayPal Prepaid MasterCard Account. Money transfers from the PayPal Account to your PayPal Prepaid MasterCard cannot be reversed or cancelled. The PayPal Prepaid MasterCard is issued by The Bancorp Bank pursuant to license by MasterCard International Incorporated and may be used everywhere Debit MasterCard is accepted. The Bancorp Bank, Member FDIC. Please review the Cardholder Agreement for more details about the costs, terms, and conditions associated with use of the Card. 

Wait…What? So what is it trying to tell me? I can’t move money from any money source attached to PayPal account. How do I transfer money?

I’m guessing it’s saying that I need to put cash money into my account somehow. Let me log in and look that up.

I log into my PayPal account and hit the link for “Add Money” and it asks me for my SS# to verify who I am. They already have my SS# since I linked my Bank Account information. Well, they want it again. I give it up.  The next page (see image below) showed that I can add money from my linked bank account in 3-5 days (arrrgh.!&@X!!) or, instantly if I have a Green Dot® MoneyPak® which I can buy at the same CVS Pharmacy (for another $4.95 fee. Hmmmm… do you see a pattern here?)

Add Money

Instantly transfer money to the PayPal Prepaid Debit Card – I don’t think so…(Image: PayPal.com)

Well, I don’t have a MoneyPak card. So much for instant money transfer. I only want to add money to my prepaid card, not my PayPal account but I have to add it to the account before I can transfer to the prepaid card. I either have to wait 3-5 days or go to the store again. Remember, in part 1 I said I needed to have this ready in a couple of days? Importantly, this instruction is to add money to my PayPal account – not the Prepaid Debit card. Something is not right here and  I’m definitely not impressed with the whole PayPal experience.

I wait for PayPal to deposit a verification transfer amount. I check by logging on to the prepaid site over the next 2 days. Sunday, nothing but Monday morning, my account is blocked.  I call them and they blocked it because I received 2 deposits from PayPal. Wait – what?

PayPal deposits money into one of their customer’s PayPal prepaid card accounts and they block the account?  The first customer rep from the Prepaid card (NetSpend) asks 3 identifying questions plus the 16 digit card number (which I already entered when the 800 number answered). She tells me that it is blocked. That’s why I called I explain. She says she has to transfer me to someone who can unblock it. I wait another minute or two and the next rep asks me for the card #, name, SS#, street address, then proceeds to ask me three multiple choice questions. I get the answers right, because they are from my past, so they figure it really is me. Apparently, my credit history is all over the place now. It feels like a security risk or a risk to my credit rating if something goes wrong – but it’s PayPal…what could go wrong?

The transfer test deposits from PayPal are a few cents each. The PayPal verify bank account screen has expired after two days so I need to log in again. I look for how to verify the card, and I decide to edit the card information. I get an error saying they can’t verify the card. I go to Update Bank Accounts and see that the new card’s bank is unconfirmed. I hit “confirm”. It asks what the two deposit amounts were and I tell them.  The next screen says I can now transfer funds from my bank account instantly.  However, the screen where it says to add money to the card says it takes 3-5 days.

The screen shot above is unchanged after confirming my account reinforcing the 3-5 day wait. So I’m guessing that I can transfer money from that card’s bank account instantly only to purchase something, but I can’t transfer money to that card instantly. I call PayPal – the regular account, not the prepaid card account. They tell me that I need to add funds with the prepaid card account directly.

Bottom Line:

Don’t use it if you want to link to your PayPal account for the purposes of refilling it. I chose the PayPal Prepaid debit card precisely for this reason, and also because the description said I could add money instantly using my PayPal account. It may be true at some point, ,but not now. It is way too complicated and fees apparently pop up on their own.

If you want to carry a PayPal Prepaid Debit Card, be prepared to pay fees every time you want to add money.  Don’t expect to add money instantly from your PayPal account. At the very least, it appears that you’ll have to go to a store before visiting the prepaid website and pay $4.95 for the privilege of adding money.  That doesn’t sound like instant to me.

Alternatively, you can find a Reload Center – typically the same place as you bought the card, and add money for only $3.95. The website says to bring your cash and your card to the reload center, so it’s not as if you can use a credit card to do reload. Cash Only! But going to a reload center and doing it there seems reasonably instant and less expensive than buying a MoneyPak® card. You just have to go get cash first. Hmmm…maybe an Amazon Gift Card is a better choice to use when buying things online. You get to use all the money and there are no fees!

If you want to use a PayPal Prepaid Debit card, you should buy it with the full amount you need to use. Spend it all and then cut the card up and close the account if you don;t have any further use for it. Don’t bother to wait for the permanent card.  There is mention of another fee if the account is dormant for a month, but the PayPal-prepaid website has a link which allows you to close an account, so I will update this post when I actually cancel the entire account. I can’t wait.

I was so happy with PayPal before this. Now I’m not so happy. See how it works out in Part 3 >>.

- Bart

 

 

0.5 / 5 stars     

9 comments for “Review: PayPal Prepaid Debit Card Part 2 – Adding Funds

  1. melanie
    October 1, 2013 at 10:00 am

    hi. just read your review in hopes of finding some info…I have this card and cant seem to use it ANYWHERE!! I have 35.00 on it. And cant use it. When I call the cust. serv number it eventually hangs up on me…when I click the link to email…I get no link. Total fraud. Im hoping to find an ATM that I can get my money from. If I cant do that then I guess I will re attempt the cust serv # AGAIN.

  2. Suzette
    October 10, 2013 at 10:56 am

    You are right. It is not instant. It is only instant after Bancorp Bank gets the money from your Paypal account. Any transfers take 2-4 days.

  3. November 28, 2013 at 4:14 am

    I have had the exact same problem. I’ve been unable to confirm my bank account for almost 2 weeks now and my card was blocked for 4 days. I still have not been able to get the money off that was sent to my account. I will Never use paypal again. It has been nothing but a hassle. Constantly on the website trying to confirm my account or check to see if this time I will be able to get my $. It still hasn’t happened yet. So now I guess I have to contact Bank Corp. and ask what paypal deposited and try to confirm my account.

  4. Tim
    January 21, 2014 at 1:50 pm

    I’ve had one of these cards for nearly a year now and have no problem transferring money from my Paypal account to the card, instantly…
    You have to have the funds in your account to transfer them, it sounds like you want to get money out of your backup funding sources (bank or credit card) to fund your debit card? That makes no sense.

    To transfer your funds from your Paypal balance to your card, all you do is go to the prepaid site, log in, click LOAD > Paypal Transfers and then you have two options, Paypal Instant Transfer or Paypal Basic Transfer. Instant has a daily limit of $300 and a rolling 30 day limit of $2000, basic transfer takes 3-5 days but has no limits. It really is a simple process, and one that I use in my business daily.

    • Brian B.
      October 1, 2014 at 11:09 am

      Awesome! I was just about to type this up the same way. I love it too. Super fast and instant. I know because I play Derbyjackpot all night and have to transfer funds from my Paypal to Pre-Paid MC. It works just fine! I think they are just frustrated because they have to wait the 3-5 days (which is stupid). Paypal should just make it instant, seriously.

      Do Not get Netspend.

  5. jeff
    March 20, 2014 at 9:50 pm

    Hi,

    I have $500.00 on a PAYPAL/DEBIT MASTER CARD, and am only now being told that i can only use the card “in stores” wtf??? i changing banks and hadn’t received my new debit card and needed to pay a few bills. So i pick this up in the local safeway. try to activate it they someone that can’t speak english is asking me for my social huh? no friend.. so they tell me i can have the card activated to use as a one time card. I CANT EVEN PAY FREAKING AT&T, LET ALONE ORDER ANYTHING ON LINE WITH NOR CAN I LINK THIN CARD TO MY EXISTING ACCOUNT! IT’S PAYPAL FUCKO!!
    FOR GIVE MY FRENCH.. this is so unfair, they advertise these cards and say instant this instant that, yet read the other posts here…????

    THIS IS SO UNFAIR TO US AS CONSUMERS! YOU BUY THE CARD, TRUSTING IN THE PROMISE STAMPED ON THE OUTSIDE OF THE PACKAGE YET THEY WANT YOU TO BE PHYSIC AND READ WHATS INSIDE A SEALED PACKAGE! THERE IS NO WAY WE CAN KNOW THESE TRICKS AND GIMMICKS UNTIL ITS TOO LATE.

    I AM WANTING SOOO BAD TO FILE A CLASS ACTION LAW SUIT AGAINST THIS COMPANY! I WILL PERSONALLY PAY FEE’S OR WHAT HAVE YOU TO INITIATE PROCEEDINGS AGAINST THIS COMPANY.!

    IF ANY OF YOU ARE WILLING TO PARTICIPATE, PLEASE RESPOND TO THIS POST!
    PLEASE, ALICE ,JASON AND A FEW OTHERS I COULDN’T UNDERSTAND, LET ALONE GET THEIR NAMES, I HAVE RECORDED CALLS WHERE I WAS TOLD SEVERAL DIFFERENT OPTIONS FOR THIS CARD YET NONE OF THE OPTIONS ARE AVAILABLE TO ME.

    IM SICK OF BEING RIPPED OFF BY THESE BIG CORPORATIONS AND THERE’S NOTHING I CAN DO BUT TAKE IT UP THE ASS FROM THEM IM SICK OF IT.

    PLEASE GUYS REPLY TO THIS EMAIL AND LETS DISCUSS LEGAL ACTIONS AGAINST THIS COMPANY!

  6. Randy
    September 2, 2014 at 5:59 am

    I was thinking about getting this prepaid card but you have talked me out of it by these reviews. I have Netspend that have now but I have had a lot of trouble with them as well. Customer service is not what you think they are. Netspend customer service has left me totally frustrated at times. I thought a PayPal card would be good but the reviews about it are terrible.

  7. Thomas
    September 12, 2014 at 12:44 pm

    I too have had difficulty with this card. It’s important to note that this prepaid card IS NOT affiliated with PayPal but with Netspend. PayPal will send you a card if you have an account for FREE if you request one. Moreover, it will get there between 3-4 business days.

    If you call ask about the difference between the two and prepaid MasterCard is not allowed to talk about PayPal directly but more their prepaid account.

    I went out of town and had a terrible experience. I purchases this card from 7-11 in hopes of using it for my paypal account. The package gives you a temporary card. They mailed the permanent card (the real reason I bought the card) to my home address across the country. I get home 2 weeks later and the foreign customer service agents misspelled my last name, which is a common name.

    Biggest inconvenience. I would save yourself the hassle and just order a card from Paypal directly and not Netspend version of PayPal card which you have to pay for each month.

    • Ronnie
      September 30, 2014 at 6:53 pm

      Thanks very much Thomas, You have just confirmed what the representative from PayPal just told me, So I’m headed to CVS to pick up my PayPal debit prepaid MasterCard, she did say that the card from PayPal would take anywhere from 5 to 7 business days which I can deal with that!

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